Terms & Conditions

PRICES

All prices shown on this website are incl. VAT.

We make reservations for any errors/typos in text and prices.

PAYMENT

Julie Sandlau accepts the following debit cards: Dankort, Visa, Visa Electron, and Mastercard. You can also pay with MobilePay at the webshop and in selected stores.

The money will only be taken from your debit card when the goods are shipped from our warehouse.

KLARNA

In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer payment options where payment is made directly to Klarna:

Buy now - and pay later:
The payment deadline is 14 days from shipment of the goods. The payment terms within 14 days can be found here.

Get more information about Klarna here and read more about their service terms here. In order to offer a selection of different payment options, your personal contact and order information is shared with the provider of the respective payment services. We therefore recommend that you read Klarna's privacy policy. Use of this data is subject to applicable data protection laws

DISCOUNT CODES / VOUCHER

Discount codes/vouchers for the webshop do not apply to the purchase of jewelry from the Fine Jewelry and Wedding collections, as these items are custom-made on request. Discount codes cannot be used on pre-discounted items. The code can be used on all other Julie Sandlau items.

DELIVERY

Your parcel will be delivered to a GLS Parcel Shop or business address of your choice within 2-3 business days. For European orders within 4 business days. Other countries within 6 business days. You can also choose to have your package sent to a private address for a fee. This only applies to private addresses in Denmark.

PLEASE NOTE: When buying from a non-EU country, keep in mind that there is an import tax on the goods. Check the rules in the given country before placing your order so that you are familiar with the prices.

Of course, we pack the jewelry in fine Julie Sandlau boxes, but unfortunately, we cannot gift wrap.

CLAIM & WARRANTY

Julie Sandlau provides 2 years of warranty covering manufacturing defects, e.g. loose stones or discoloration in common use.

In addition, Julie Sandlau offers a 2-year warranty, which is subject to normal use. Therefore, the warranty does not cover damages due to misuse of the product, breakage of ordinary wea,r or loss and theft.

Our warranty covers:

  • Loose or lost stones
  • Defective locks in chains and bracelets
  • Discoloration of surfaces

The guarantee is valid against the presentation of a valid warranty certificate.

Please contact your nearest Julie Sandlau Concept Store or customer service on +45 33 93 39 29 if you have questions regarding the proper use of your Julie Sandlau jewelry and warranty.

Repair of Julie Sandlau jewelry made by others other than Julie Sandlau A / S will void the warranty.

RETURNS & REPLACEMENT

We have a 14-day return policy on all items. 

For return or exchange please attach a completed return form as well as a copy of the order confirmation or delivery note. Please note you are not obligated to do so if you are wanting to exercise your right to cancel (see terms below). 

You have to cover the cost of returning any item(s) yourself.

The right to cancel does not exist for the following contracts:

  • Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

Please return to:

Julie Sandlau A / S / ID Fine

Att .: Webshop

Gammel Vartov Vej 20

DK-2900 Hellerup

STANDARD GUIDELINES ON RIGHTS OF AGREEMENTS CONTRACTED OUTSIDE THE BUSINESS OPERATOR'S BUSINESS AND AGREEMENTS ON REMOVAL OF GOODS AND NON-FINANCIAL SERVICES

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us Julie Sandlau A / S, Gammel Vartov Vej 20, 2900 Hellerup, +45 33933929, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

You have the right to withdraw from this agreement without justification within 14 days.

CONSEQUENCES OF REGRET

If you exercise your right of withdrawal in this Agreement, we will refund all payments received from you, including delivery costs (but no additional costs as a result of your choice of any other form of delivery than the cheapest form of standard delivery we offer), without undue delay and in any case, within 14 days of the date on which we received notice of your decision to cancel this Agreement. We will make such a refund using the same means of payment that you used in the original transaction unless you have explicitly agreed otherwise. In any case, you do not incur any fees as a result of the repayment.

We can withhold the refund until we have received the goods or you have provided documentation to return the goods.

You return the goods or deliver them to us without undue delay and no later than 14 days from the date on which you have informed us of the exercise of the right of withdrawal. The deadline is met if you return the goods before the expiry of the 14 days.

They must bear the direct costs associated with the return of the goods.

They are only liable for any deterioration in the value of the goods resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the goods.

Christmas gifts can be exchanged for 14 days after 24/12. Other return rules still apply.

COMPLAINTS

http://ec.europa.eu/consumers/odr/