Complaints & Warranty

CLAIM & WARRANTY

Julie Sandlau provides 2 years of warranty covering manufacturing defects, e.g. loose stones or discoloration in common use.

In addition, Julie Sandlau offers a 2-year warranty, which is subject to normal use. Therefore, the warranty does not cover damages due to misuse of the product, breakage of ordinary wear or loss and theft.

Our warranty covers:

  • Loose or lost stones
  • Defective locks in chains and bracelets
  • Discoloration of surfaces

The guarantee is valid against the presentation of a valid warranty certificate.

Please contact your nearest Julie Sandlau Concept Store or customer service on +45 33 93 39 29 if you have questions regarding the proper use of your Julie Sandlau jewelry and warranty.

Repair of Julie Sandlau jewelry made by others other than Julie Sandlau A / S will void the warranty.

COMPLAINTS

http://ec.europa.eu/consumers/odr/