We offer a 30-day return policy on jewelry purchased online and 14 days on jewelry purchased in-store. For exchanges or store credit, the return is free of charge. For returns, a shipping fee of 39 DKK will apply.

Custom designs and personalized items cannot be returned.

Start your return or exchange here.

If you have any questions, our customer service team is ready to help: +45 33 93 39 29 / customerservice@juliesandlau.com

Please return to:

Julie Sandlau A/S
Gammel Vartov Vej 20
DK-2900 Hellerup 

Att.: Return