RETURNS & REPLACEMENT
We have a 14-day return policy on all items.
For return or exchange please attach a completed return form as well as a copy of the order confirmation or delivery note. Please note you are not obligated to do so if you are wanting to exercise your right to cancel (see terms below).
You have to cover the cost of returning any item(s) yourself.
The right to cancel does not exist for the following contracts:
- Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
Please return to:
Julie Sandlau A / S / ID Fine
Att .: Webshop
Gammel Vartov Vej 20
STANDARD GUIDELINES ON RIGHTS OF AGREEMENTS CONTRACTED OUTSIDE THE BUSINESS OPERATOR'S BUSINESS AND AGREEMENTS ON REMOVAL OF GOODS AND NON-FINANCIAL SERVICES
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us Julie Sandlau A / S, Gammel Vartov Vej 20 2900 Hellerup, +45 33933929, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
You have the right to withdraw from this agreement without justification within 14 days.
CONSEQUENCES OF REGRET
If you exercise your right of withdrawal in this Agreement, we will refund all payments received from you, including delivery costs (but no additional costs as a result of your choice of any other form of delivery than the cheapest form of standard delivery we offer), without undue delay and in any case, within 14 days of the date on which we received notice of your decision to cancel this Agreement. We will make such a refund using the same means of payment that you used in the original transaction unless you have explicitly agreed otherwise. In any case, you do not incur any fees as a result of the repayment.
We can withhold the refund until we have received the goods or you have provided documentation to return the goods.
You return the goods or deliver them to us without undue delay and no later than 14 days from the date on which you have informed us of the exercise of the right of withdrawal. The deadline is met if you return the goods before the expiry of the 14 days.
They must bear the direct costs associated with the return of the goods.
They are only liable for any deterioration in the value of the goods resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the goods.
Christmas gifts can be exchanged for 14 days after 24/12. Other return rules still apply.