Finding the correct size can be difficult. Therefore, we created a size guide to help you : size guide.

If you can´t fiind the answer in our FAQ page, you can always contact via email at customerservice@juliesandlau.com

You can also contact us by phone, from Monday to Friday, from 9AM to 4PM at +45 33 93 39 29.

Only one discount code can be used at a time. Discount codes do not apply to Sale items and Fine Jewelry collections.

We only accept two currencies at the moment : Euro on our international site and Danish kroner on our Danish site.

Giftcards can be used both online or in our stores. The giftcard is valid for 5 years after purchase.

The amount will only be withdrawn as soon as the order is shipped.

We offer free shipping within the EU. For international orders, the cost will vary depending on your location. Shipping cost is automatically calculted at checkout.

It usually takes us 1 to 2 business days to ship an order. Note that in high demand periods, shipping times can be extended.

Depending on where you are, different options will be presented to you at checkout.

If you haven´t received your order or the package was lost, please contact us via email or via phone.

You have one month to return your order to us. Have a look at our return page to get more details : Return page.

You can return your order online, by sending it back to us, or in one of our stores.

If you have an issue with your order, please contact our customer care team via email or by phone.

Your money will automatically be refunded on the account you used for your purchase. It takes 2 to 3 banking days to see the money back in your account after receiving the refund notification.