Julie Sandlau grants a two years warranty on our products, but differs between production errors, breaches and wear and tear.
Julie Sandlau warranty will cover production errors, examples given: Surface discoloration or setting loses stone.
Breaches can be: a necklace breaks or a closure breaks. If breaches are due to maltreatment of the goods - our warranty does not cover. Wear and tear means that the product has been used over a long period of time and is therefore not covered by Julie Sandlau warranty. Examples include but are not limited to: surface scratches, changes in character of gold plating and surface wear.
Improper repair of Julie Sandlau jewellery performed by someone else than Julie Sandlau A/S will void any warranty.
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