FAQ


How long will it take for me to receive my order?

Orders are usually received within 2-3 business days.


What is the cost of shipping?

Shipping is only $32 / Euro 15 / DKK 50.


What is your return policy?

If you are dissatisfied with the jewelry you have purchased, you may return the items in their original, unused conditions (including all original packaging) within 14 days for a full refund. We recommend you use a postal service that insures you for the value of the goods you are returning. The goods are your responsibility until they reach our Warehouse.


To what address should I ship returns?

Please ship returned items to:?
Julie Sandlau A/S
Århusgade 88, 4th floor
DK-2100 Copenhagen Ø


What is the status of my return?

Returns will be processed within 10-14 business days from the date we receive your package. Kindly allow 3-5 business days for the return credit to post to your account from the date your return is processed.


Can I exchange an item?

As long as you return your item within 14 days Julie Sandlau offers exchange on your purchase.


Do you ship to my country?

To see our international shipping policy, please see countries we ship to at check out.


How much will I be charged for sales tax?

If you are based outside EU you will pay local duties and tax.


Can I change an existing order?

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.


Can I cancel an existing order?

An order can be cancelled if it is in pending status. Orders that are Submitted, Submitted to Warehouse or Shipped cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please call Customer Service at +45 3393 3929.


Can I re-route my shipped package to another shipping address?

For security purposes, we are unable to redirect a shipped package to a secondary shipping address. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.


What if I receive an incorrect or damaged item?

In the unlikely event that you receive an incorrect or damaged item, please call Customer Service at +45 3393 3929 or e-mail us at customerservice@juliesandlau.com


What forms of payment do you accept?

Julie Sandlau accepts Dankort, Visa, Visa Electron, and MasterCard. We do not accept cash, checks or cash-on-delivery (C.O.D.).


When will I be billed for my order?

You will be billed for your order after the order ships from our warehouse.


Can I order by phone, email or fax?

The only way to order is from our online shop.


Is my personal information kept private?

Julie Sandlau is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously.


At what hours is customer service available?

You can call our customer service at +45 3393 3929

Monday - Thursday 9 am - 4 pm

Friday 9 am - 3.30 pm 





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